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Privacy Policy

Bespin Labs Limited hold the privacy of your personal information in the highest regard.

Privacy Policy

Bespin Labs Limited is the data controller responsible for your personal data (referred to as “Bespin Labs”, “we”, “us” or “our” in this Policy). Bespin Labs recognise the importance of protecting your privacy and our Policy is designed to assist you in understanding how we collect, use and safeguard the personal information you provide to us.

1. IMPORTANT INFORMATION

This Policy explains how we look after your personal data when you visit our websites, use our products or services, or through any other form through which your personal information is provided to us, what privacy rights you have to control how we use your information and how the law protects you.

Our websites are not intended for children and we do not knowingly collect data relating to children.

We will never sell, rent or otherwise distribute or make public your personal information outside the company.

This Policy will be continuously assessed against new technologies, business practices and our customers’ needs, and regularly updated.

2. INFORMATION WE COLLECT

When you visit our websites, use our products or where we carry out related activities you may knowingly provide us with personal information or we may collect personal information about you.

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:

• Identity Data – includes first name, last name, username or similar identifier, title, date of birth and gender.
• Contact Data – includes email address and telephone numbers.
• Financial Data – includes bank account and payment details.
• Technical Data – includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
• Usage Data – includes information about how you use our website, products and services.
• Marketing and Communications Data – includes your preferences in receiving marketing from us and your communication preferences.

3. PERSONAL INFORMATION YOU CHOOSE TO PROVIDE:

Registration information and contact forms
When you register via website contact forms for any of our products, services or newsletters you will provide us information about yourself.

Credit Card Information
If you choose to purchase our products or services, you may need to give personal information and authorisation to obtain information from various credit services. For example, you may need to provide the following information:

• Name
• Mailing address
• Email address
• Credit card number
• Name on credit card
• Credit card billing address
• Business phone number
• Email Information

Electronic mail
If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses. We provide the same protections for these electronic communications that we employ in the maintenance of information received by mail and telephone.

4. KEEPING YOUR INFORMATION SAFE & CONFIDENTIAL

Bespin Labs is committed to keeping your information secure. We have strict principles that govern our use of information and our duty to ensure it is kept safe and secure. Security and access controls, operational policies and procedures are in place to protect your information.

We will only retain your personal data for as long as reasonably necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, regulatory tax, accounting or reporting requirements. We may keep your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect of our relationship with you.

Our websites and products comply with the EU General Data Protection Regulation 2018 (GDPR) and many other countries and territories with associated jurisdiction specific terms.

Bespin Labs is registered with the Information Commissioner's Office (ICO) in the United Kingdom (see section 9 for details).

We may share your personal data with the third parties set out below for the purposes set out in this Policy:
• Service providers and contractors acting as processors including Google which may not be located within the European Economic Area (EEA) and provide marketing, IT and system administration services
• Professional advisers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

5. LIABILITY FOR CONTENT, LINKS AND COPYRIGHT

Content of websites
We make every effort to keep the information on our websites current but accept no liability whatsoever for the content provided. The law limits our responsibility as a service provider to our own webpage content on our own websites.

We are not obligated to monitor third party information provided or stored on our websites. However, we shall promptly remove any content upon becoming aware that it violates the law. Our liability in such an instance shall commence at the time we become aware of the respective violation

Third party links
Our websites may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

Copyright
The content and works provided on our websites are governed by the copyright laws of the United Kingdom. Duplication, processing, distribution, or any form of commercialization of such material beyond the scope of the copyright law shall require the prior written consent of Bespin Labs or its respective author or creator.

6. HOW WE COLLECT YOUR DATA

Google Analytics
Google Analytics records data such as your geographical location, device, internet browser and operating system, however none of this information personally identifies you to us. Google Analytics also records your computer’s IP address which could be used to personally identify you, but Google does not grant us access to this.

Google Analytics makes use of cookies, details of which can be found on Google’s developer guides. Disabling cookies on your internet browser will stop Google Analytics from tracking any part of your visit to pages within our websites.

LinkedIn Analytics
Our websites may make use of the LinkedIn Conversion Tracking tool and Insight Tag. These tools are part of an analytics service provided by LinkedIn Corporation that connects data from the LinkedIn advertising network with actions performed on this website. These features track visitor data through the use of cookies by collecting data regarding LinkedIn members’ visits to our website, including the URL, referrer, IP address, device and browser characteristics, timestamp, and page views.

This data is encrypted, then de-identified within seven days, and the de-identified data is deleted within 90 days. LinkedIn does not share the personal data with us, it only provides aggregated reports about a website audience and ad performance. LinkedIn also provides retargeting for each website’s visitors, enabling the website owner to show personalized ads on its website by using this data, but without identifying the member.

None of the information gathered is personally identifiable and is used for the specific purpose of providing more personalized ad content.

LinkedIn members can control the use of their personal data for advertising purposes through their account settings.

Google Ads
Our websites may make use of Google Ads Remarketing.

This technology is used to trigger tailored advertising across the internet to individuals who have shown interest in our business and visited our websites. Google Ads Remarketing functions by serving relevant ads that are tailored to you based upon the specific pages you have visited whilst on our websites, by placing a cookie onto your computer or device.

This cookie will not give us any type of access or control of your computer or device, nor will it provide us with any personally identifiable information. You can also choose to opt out of any third party use of cookies at - http://www.networkadvertising.org/choices/

These cookies are used by Google Ads Remarketing to tag an individual who has visited a specific page on our websites and to display ads on third party websites (including Google) related to that page, the purpose being to help us deliver a tailored experience and related marketing materials to more accurately fit your needs, essentially ensuring you only see ads that are relevant to you.

These ads can appear in places such as Google search results, or a site that’s part of the Google Display Network. Any data collected will be done so in line with our own privacy policy. You can opt out of this tailored experience by visiting Google’s Ads Preferences Manager at -https://adssettings.google.com/authenticated

Website enquiries
Should you choose to contact us using one of the contact forms none of the data that you supply will be stored by our websites.

Instead the data will be collated into an email and sent over the Simple Mail Transfer Protocol (SMTP). Our SMTP servers are protected by TLS (sometimes known as SSL) meaning that the email content is encrypted using SHA-2, 256-bit cryptography before being sent across the internet. The email content is then decrypted by our local computers and devices.

We use Twilio SendGrid to send emails securely and reliably from websites. More details at - https://www.twilio.com/en-us/legal/privacy

Email Newsletter
If you contact us, you consent to receive specific marketing emails from us related to your enquiry. The email address and information that you submit to us will be forwarded to contracted 3rd party processors, who provide us with marketing and software services.

You can opt-out of receiving automated emails from us by clicking on “unsubscribe” on the bottom of one of the emails.

Your data will remain within these parties’ database for as long as we continue to use their services or until you specifically request removal. You can do this by requesting removal via email to the person who contacted you and using the email account that you have contacted us through.

Bespin Labs Patronum
Patronum’s use and transfer of information received from Google’s Application Programming Interfaces (APIs) will adhere to Google API Services User Data Policy, including the Limited Use requirements. Details at -https://developers.google.com/terms/api-services-user-data-policy.

After installing Patronum via Google Workspace Marketplace you will receive a limited number of informative emails about how to make the best use of your free trial period. You can opt-out of receiving these emails from us by clicking on “unsubscribe” on the bottom of one of the emails.

7. ABOUT OUR WEBSITE HOSTING

The webmasters of our public websites are Enigma who either use Cloudways or Vercel as front end hosting providers. Details of these and the infrastructure providers are as follows:

bespinslabs.com

patronum.io

Our websites are represented worldwide in many data-centers in order to provide the best performance. You access our websites through a Content Delivery Network data center nearest to your location.

All traffic (transferral of files) between our websites and your browser is encrypted and delivered over HTTPS. Bespin Labs, Enigma and the infrastructure providers are the only companies with access to the web server. None of your personal data is stored on our web servers.

8. YOUR RIGHT AS A DATA SUBJECT

Exercising your rights
As a data subject whose personal information is held by us, you have certain rights. If you wish to exercise any of these rights, please email privacy@bespinlabs.com.

In order to process your request, we will ask you to provide valid forms of identification for verification purposes.

The right to be informed
You may request a copy of the personal data we hold about you free of charge. Once we have verified your identity and, if relevant, the authority of any third-party requester, we will provide access to the personal data we hold about you as well as the following information:
• The purposes of the processing
• The categories of personal data concerned
• The recipients to whom the personal data has been disclosed
• The retention period or envisioned retention period for that personal data
• When personal data has been collected from a third party, the source of the personal data

If there are exceptional circumstances that mean we can refuse to provide the information, we will explain them. If requests are frivolous or vexatious, we reserve the right to refuse them. If answering requests is likely to require additional time or occasions unreasonable expense (which you may have to meet), we will inform you.

The right to rectification
When you believe we hold inaccurate or incomplete personal information about you, you may exercise your right to correct or complete this data. This may be used with the right to restrict processing to make sure that incorrect/incomplete information is not processed until it is corrected

The right to erasure (the ‘right to be forgotten’)
Where no overriding legal basis or legitimate reason continues to exist for processing personal data, you may request that we delete the personal data. This includes personal data that may have been unlawfully processed. We will take all reasonable steps to ensure erasure.

The right to restrict processing
You may ask us to stop processing your personal data. We will still hold the data but will not process it any further. This right is an alternative to the right to erasure. If one of the following conditions applies you may exercise the right to restrict processing:
• The accuracy of the personal data is contested
• Processing of the personal data is unlawful
• We no longer need the personal data for processing, but the personal data is required for part of a legal process
• The right to object has been exercised and processing is restricted pending a decision on the status of the processing

The right to data portability
You may request your set of personal data be transferred to another controller or processor, provided in a commonly used and machine-readable format. This right is only available if the original processing was on the basis of consent, the processing is by automated means and if the processing is based on the fulfillment of a contractual obligation.

The right to object
You have the right to object to our processing of your data where:
• Processing is based on legitimate interest
• Processing is for the purpose of direct marketing
•Processing is for the purposes of scientific or historical research
• Processing involves automated decision-making and profiling

9. DATA CONTROLLER DETAILS

Bespin Labs Limited is registered with the Information Commissioner's Office in the United Kingdom in relation to the processing of personal information (registration number: ZA686937).

Bespin Labs Limited is incorporated in England and Wales (company number: 11068628). Our registered office is First Floor Office Suite, Mill B Colne Road Buildings, Colne Road, Huddersfield, HD1 3AG United Kingdom.

10. DATA PROTECTION OFFICER & CONTACT DETAILS

We are not a public authority and our core activities do not:
(a) require large scale, regular and systematic monitoring of individuals (for example, online behavior tracking); or
(b) consist of large-scale processing of special categories of data or data relating to criminal convictions and offences, and therefore, are not obligated to appoint a Data Protection Officer (DPO).

If you have questions about our data privacy or your personal data, you can contact us via - privacy@bespinlabs.com